Refund policy
General Return Policy for Candles
1. Condition of the Candle:
- Unopened & Unused: Candle is to be in their original, unopened, and unused condition for a return. If the candle has been burned or shows signs of use, it may not be eligible for a return.
- Defective or Damaged: If the candle is defective or arrived damaged, we will accept returns or exchanges regardless of whether it has been used. You may need to provide photos of the damage.
2. Time Frame:
- Standard: Common return windows are 30 to 60 days from the date of purchase.
3. Proof of Purchase:
- Receipt: A receipt or order confirmation is typically required. Without proof of purchase, you may only receive store credit or be unable to return the item.
- Gift Receipts: If the candle was a gift, a gift receipt might be accepted for returns, often allowing the recipient to exchange the item or receive store credit.
4. Return Method:
- Online Returns: For online purchases, you may need to follow specific instructions for returning items by mail. This often involves filling out a return form and shipping the item back, sometimes at your own expense unless the return is due to an error or damage.
5. Return Shipping Costs:
- Customer Responsibility: For many online purchases, return shipping costs are the responsibility of the customer, unless the item is defective or there was an error in the order.
- Free Returns: Some retailers offer free return shipping, especially if the return is due to an error on their part.
6. Final Sale:
- Non-Returnable: Certain items may be marked as final sale and are not eligible for return. This is less common with candles but worth noting.
Tips for Returning Candles
- Check the Retailer’s Policy: Always refer to the specific return policy of the retailer where you made your purchase for the most accurate information.
- Contact Customer Service: If in doubt, reach out to customer service for clarification on the return process, especially if dealing with damaged or defective items.