Shipping policy

Shipping Policy – AraCandles_LLC

Thank you for shopping with AraCandles_LLC! We are committed to ensuring that your order arrives quickly and safely. Please review our shipping policy below for all the details:

Processing Time

  • All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Free Shipping

 

We are pleased to offer FREE standard shipping on all orders over $50 within the contiguous United States.

  • For orders under $50, a flat shipping fee of $4.99 will apply.

Free shipping applies to standard shipping only. Expedited shipping options are available for an additional cost.


Shipping rates for expedited services will be calculated at checkout based on your location and the weight of your order.

Shipping Methods

  • We ship via [USPS, UPS, or FedEx] (choose your preferred carrier at checkout).
  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • Delivery times are estimates and may vary based on location, weather conditions, or carrier delays.

International Shipping

  • At this time, we only offer shipping within the United States.
  • We do not offer international shipping at this time but are working on expanding our reach in the future.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.
  • It may take up to 24 hours for tracking information to be updated in the system, so please check back if there is no immediate update.

Address Issues

  • Please verify the accuracy of your shipping address at checkout. If an incorrect address is provided and the order is returned to us, you will be responsible for any additional shipping charges to resend the package.
  • AraCandles_LLC is not responsible for lost or undeliverable packages due to incorrect address information.

Damaged or Lost Packages

  • If your order is lost or damaged during transit, please contact us at info@aracandles.com as soon as possible. We will work with the carrier to resolve the issue.
  • While AraCandles_LLC is not responsible for delays, damages, or losses caused by the carrier, we will do everything we can to assist you.

Returns & Exchanges

  • For more information on returns and exchanges, please refer to our [Return & Exchange Policy].

Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to us at info@aracandles.com or call 840-250-5720. We’re happy to help!